At Plains Printing, our customers have come to think of us at the
"Go-To Guys" for their printing and digital document needs. Sometimes a
customer will offer us a challenge. More often than not, we've been able
to meet the challenge and exceed the customer's expectations.
A Few Examples
I Need Training Manuals - In the Morning!
A regular customer contacted us recently late on a Friday afternoon
with an emergency.
"An executive is flying in tomorrow. We need 14 training manuals
for a special meeting tomorrow (Saturday) morning. It's a
mixture of color and black & white printing, with some colored
papers, hole punched, collated and inserted into ring binders
with tab dividers. Can you do it?"
We can - and we did. While the job sounds simple, it contained a
number of elements that would challenge many small print shops -
especially those who believe business hours are, without exception, 8:00
to 5:00. Flexibility and innovation are the key elements to our success.
The customer's originals arrived at 7:15 p.m. One of the owners and a
dedicated part-time staff member immediately began separating a rather
large stack of color originals from black & white originals and started
the scanning and printing process using both a Xerox DocuColor 12 and
Xerox DocumentCentre 440. As the printed sheets for each section were
completed, they were sent to the next phase - trimming and hole
punching. As more sections printed, finished pages from previous
sections were put into the correct order and inserted into ring binders
with tabbed dividers. Once every page had been inserted, a customer
color cover sheet was created, printed and inserted into the binder
covers. The finished manuals were placed in boxes around 2:30
a.m., ready for delivery.
I Need Some Business Cards
A retired government official wandered into our shop around 11:30
a.m. one day with what seemed like a typical order. It wasn't. Here's
Official: "I need some business cards printed for a
meeting I'm going to. Just black ink on white paper [card
stock], nothing fancy, just my name and address."
Customer Service Representative: "We can do that. How
many do you need?"
Official: "Only 50. How long would it take?"
CSR: "We usually ask for five days, but most orders are
usually completed in one or two days."
Official: "Um, well..."
CSR: "Since this a small order, and quite simple, I'm
sure it can be complete overnight, ready to pick up at 8:00
CSR: "... Um? ... What time is your meeting?"
Official: "You see, [long pause] it's at 2:00 p.m. ....
Today. Can you have something ready by 1:30?"
We could - and we did. Most business cards can be designed and
prepared for printing the same day (or, in this case, the same hour),
and even orders much larger than 50 cards take relatively little time to
proof, print, cut and package. This customer's order was ready just an
hour later. While we don't encourage waiting until the last minute, if
you do find yourself in an unexpected bind, we'll do everything we can
Running for Public Office
A recent candidate for state office never quite knew when a campaign
opportunity would arise. For several months, it was not unusual to get
an early-morning phone call (or voice mail message) like this: "I'm
leaving my house now. I need 2,000 more campaign business cards. I'll
stop at your front door in 45 minutes to pick them up." Since we keep
digital masters of virtually every production job we do, as well as a
good supply of the most commonly used paper materials, we were able to
meet the candidate's needs - every time.
This same candidate once stopped by to pick up an order - only to
find our building almost completely dark. We weren't closed - a sudden,
severe thunderstorm knocked out power to the entire town. In order to
complete the order, we had started the backup generator, and ran drop
cords to each piece of equipment, in turn, to complete production. The
candidate was on his way, with finished cards in hand, with only a 15
Plains Printing: Delivering Solutions
At Plains Printing, "going the extra mile" is part of our way of
life. If you have a special need, we will make every effort to work with
you. If you need regular weekly or monthly orders or need special
materials, let us know. We can make arrangements to have the all the
materials on hand in advance and ready to fulfill your order, so your printed
products and documents will be ready just when you need them.
Our customers have come to think of us at the "Go-To Guys" for
printing and digital document needs. While we might not be up to every
possible challenge, we're happy to provide any assistance we can - even
if it means obtaining special equipment to a fulfill new, regular order
-- or even if it means recommending a competitor for a job we are not
(yet) capable of fulfilling. Ask us - we may surprise you (and
ourselves) with what we can accomplish together.